Laboratory-clinic interface through a quality improvement learning collaborative
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LARC TOT Course
LARC TOT Course1.5 Voice of Customer
1.5 Voice of Customer
LARC TOT Course
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Tools & Resources
DEFINE - Voice of the Customer
DEFINE - Stakeholder Analysis
DEFINE - Project Outline
DEFINE - Process Mapping
DEFINE - Elevator Speech
DEFINE - Critical to Quality
DEFINE - Chart Review
Howework - Video Quiz Questions for DEFINE
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Content
Course Overview
0 - Introduction
0.1 Introduction WHY
0.2 Introduction WHO
0.3 Introduction WHAT
0.4 Introduction CONCEPTS
0.5 Case Study
1 - Define
1.1 Overview and Problem Statement
1.2 Project Outline Aim Statement Elevator Speech
1.3 Stakeholder Analysis
1.4 Team Formation
1.5 Voice of Customer
1.6 Process Mapping Overview
1.7 Process Mapping Smart Start
1.8 Intro to Smart Start
1.9 Change Management
2 - Measure
2.1 Overview
2.2 Metric Selection
2.3 Baseline Data
2.4 Data Collection Plan & Tools
2.5 Data Display
3 - Analyze
3.1 Overview
3.2 Fishbone & 5 Whys
3.3 Pareto Daigram & Bonus
4 - Improve
4.1 Overview
4.2 Brainstorming & Impact:Effort Grid
4.3 PDSA Concepts
4.4 PDSA Examples
4.5 LEAN
4.6 LEAN 5S
4.7 Visual Management
4.8 Standard Work
4.9 Future State Process Map
5 - Control
5.1 Overview
5.2 Control Plan
5.3 Final Report
5.4 Change Package
5.5 Control Plan FAQs
6 - Project Management
6.1 Overview & Project Folder
6.2 Learning Board
6.3 Meeting Facilitation
6.4 Action & Communication Plan
7 - Implementation
7.1 Site Visit
7.2 Patient Record Review
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